24/7 live customer support
We know how frustrating it can be when you have a computer issue and need to speak to a live person. Our fully staffed computer maintenance and support service teams are available to you 24 hours a day, 7 days a week, to help you resolve your issues. Our certified technicians can solve even the most puzzling problems you may encounter with your hardware or software.
You Tell Us What’s Important
You know your business better than anyone. We allow you to identify what type of service level you require so we can be prepared to expedite our service to you immediately. By prioritizing potential impacts on your business, you determine the critical nature of your issue, and we work accordingly.
How To Talk To Us
You can authorize up to three people in your company as designated support contacts. These contacts will communicate with our support analysts. Our support analysts diagnose and/or resolve any software issues you have, and can, in some cases, troubleshoot your problem by gaining access to your desktop remotely. See Support for more information on the process.
Second Line of Support
We also offer a second line of support, staffed by dedicated technicians who provide help to you through email, web and telephone during normal business hours of 9 a.m. to 6 p.m. ET in the U.S.
Block Service Rates
Our block rates of service let you say goodbye to endless red-tape delays of purchase orders and service approvals. By purchasing a block of time with us, you can call us any time of the day or night with your service issue, and we’ll start working to get your business back on track.